Terms and Conditions

Risk Profile and Code of Conduct

Guests make use of the facilities of Rengwe Guest House entirely at their own risk.
It is agreed that all signs, notices and warnings will be adhered to.
As a guest, I also acknowledge that the code of conduct, or house rules, will become an integral part of my behaviour and form part of this contract.
Although the owner, proprietors, agents and/or employees have made all possible effort to ensure my / our safety I hereby waive and abandon
any claims of whatever nature including, but not limited to injury, death, loss of limb or whatever nature whether arising from fire, armed robbery
or any other cause and by whomsoever caused, or arising from the negligence (or wrongful act) of any person on the guest house premises, against
the owner, proprietor, agents and/or employees.
I hereby agree that it is a condition of my /our occupation of the guesthouse premises that the owner, proprietor, agent or employees shall not be
responsible for the loss or damage of any property brought onto the premises, whether arising from fire, theft or any other cause or arising from
the negligence and/or wrongful act of any person on the premises and this is deemed to be contracted with the owner on this basis.

Accounting Profile

The account remains the responsibility of the guest until full payment is received, notwithstanding the fact that the guest may have incurred the
charges on his account in the course and scope of his employment or service to any company, business or person and as such company business
or person is thus liable for the payment of the account.
If I should fail to pay my account in full, the jurisdiction of the Magistrates Court of Fochville is nominated for the settling of any disputes arising
from this contract. I choose my domicillium citandi as the address reflected under my name on the registration form as completed at my arrival
at the guest house or recorded on the guest houses database.

Damage Profile

I/we hereby agree that I / We shall be responsible and liable for any damage caused by myself/ourselves at the facility during my / our
stay at the guest house. All costs of repairs will be for my account and management will be paid/refunded for the repairs done in this context.

Child Policy

Children are welcome but the parents take full responsibility for the actions of their minors and agree to the risk and damage profiles.

Deposit Policy

Unless otherwise agreed with management – a 50% deposit is required to ensure a firm booking and the balance to be paid before or on checking in.

Cancellation Policy

All cancellations must be done in writing.
In terms of Chapter 2, Section 1 of the Consumer Protection Act 68 of 2008, Rengwe Guest House is committed to best practice and as such
has aligned its refunds policy to be in line with the Consumer Protection Act, (Section 17, subsection 3 (b); 4 (a-d)
Should I, the guest, my company, or booking agent wish to cancel my / the reservation(s), the following will apply:
1. If cancelled more than 30 days prior to arrival – No charge
2. 29 – 14 days prior to arrival – 25% of the booking amount
3. 13 – 8 days prior to arrival – 50% of the booking amount
4.  If cancelled 7 – 4 days prior to arrival – of the booking amount —  75% of total booking amount will be payable
5. If cancelled LESS than 3 working days or NO SHOW – 100% of total booking amount will be payable.